How Can We Help?

System Not Showing that Your Child Earned a Badge?

3 ways to resolve:

Revisit the business

Have the business scan your child's lanyard QR code again.

Contact the business

Provide your child's lanyard ID. The business can record badges manually from their dashboard (Home icon) using that ID.

Submit a "Record Badge" request

Use the button below and fill out the required info:

Record Badge Request

You'll be able to specify which badges are missing and upload a photo showing your child did receive them.

Looking for help with a lanyard?

Most lanyard questions have an instant answer:

  • Need one (homeschool, never received one, replacement for lost): stop by any of our partner pickup locations
  • Lanyard QR won't scan: the partner can record the badge manually using the lanyard ID printed on the card
  • Lost lanyard: same as "need one" — visit any pickup location for a replacement

See pickup locations & full instructions

If your question is something else, just keep typing below — we'll still get it.

Missing badge issue?

You'll get help faster by switching to the badge request form — it lets you specify which badges are missing and upload photo proof.

Quick Help Available!

The PlayOn Support AI Agent (in the bottom right corner) can answer many questions instantly. For all other questions, we will respond ASAP, typically within a few business hours. We're a small team, thanks for your patience, and especially for all the support!

A picture is worth 1,000 words for "the page looks weird" tickets. Max 6 MB.