How Can We Help?

System Not Showing that Your Child Earned a Badge?

3 ways to resolve:

Revisit the sponsor

Have the sponsor scan your child's lanyard QR code again.

Contact the sponsor

Provide your child's lanyard ID. Sponsors can record badges manually from their dashboard (Home icon) using that ID.

Submit a "Record Badge" request

Use the button below and fill out the required info:

Record Badge Request

You'll be able to specify which badges are missing and upload a photo showing your child did receive them.

Quick Help Available!

The Playon Support AI Agent (in the bottom right corner) can answer many questions instantly. For all other questions, we will respond ASAP, typically within a few business hours. We're a small team, thanks for your patience, and especially for all the support!